At Shaheen Rugs, we respect your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website or place an order.
We use your data solely for:
We do not sell, trade, or rent your personal information to third parties.
As a manufacturer of handmade luxury goods, we strive for perfection. Please review our policies regarding returns:
Due to the bespoke nature of our work, custom-made rugs (custom size, color, or design) are non-refundable and non-returnable once production has started, unless there is a manufacturing defect.
Ready-made rugs from our stock collection may be returned within 7 days of receipt. The buyer is responsible for return shipping costs and a 15% restocking fee. Items must be returned in original, unused condition.
If your shipment arrives damaged, you must notify us within 48 hours of delivery with photographic evidence. We will arrange for a repair or replacement.
Handmade carpets are a labor-intensive art. Estimated production times (e.g., 6-12 weeks) are estimates and may vary due to weather conditions (drying) or weaving complexity. We will keep you updated throughout the process.
Due to the nature of natural wool and hand-dyeing processes, slight variations in color (up to 5%) may occur. This is a hallmark of authentic handmade craftsmanship, not a defect.
These terms shall be governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Bhadohi, Uttar Pradesh.
If you have questions regarding these policies, please contact us:
Shaheen Rugs
Jalalpur, Bhadohi - 221401
Uttar Pradesh, India
Email: shaheenrugs77@gmail.com